Support & FAQs

Frequently asked questions

Frequently asked questions

Everything you need to know about Purple, from onboarding and integrations through to provisions, impact evaluation, pricing, support and data security.

Everything you need to know about Purple, from onboarding and integrations through to provisions, impact evaluation, pricing, support and data security.

8 questions

Platform & insight

What Purple offers

Explore Purple’s connected data, insight and impact capabilities.

What types of data can Purple analyse?

Can Purple combine quantitative and qualitative insight?

Can Purple analyse both school-wide trends and individual pupil journeys?

How is Purple different from spreadsheets or manual reports?

Can Purple be used across multiple schools or programmes?

Does Purple support provision tracking?

Is Purple suitable for Ofsted inspections and accountability?

Can pupil data be anonymised within Purple?

4 questions

Support & training

Onboarding & support

Everything you need to get started and stay supported.

How long does it take to get started with Purple?

What support is provided during onboarding?

Will training be provided for our team?

How do I ask for support with the platform?

6 questions

Users & access

Users & access

Set up secure access and role-based visibility with confidence.

How do users get set up on Purple?

How do users log in to Purple?

Who can add or remove users?

Can user access be tailored to different roles?

Can users see different levels of information?

Is user access secure and controlled?

3 questions

Data & security

Security & data protection

Understand data protection, governance and security assurance.

Is Purple GDPR compliant?

Who controls the data in Purple?

Can Purple support our data protection or IT review process?

5 questions

Data connection

Data & synchronisation

See how Purple connects, updates and validates your data.

How does Purple get its data?

How often is Purple updated?

How much historic data can Purple analyse?

Does Purple require manual data uploads?

What if something doesn’t look right in the data?

4 questions

Integrations

MIS integration

Learn how Purple works alongside your existing MIS systems.

Which MIS does Purple work with?

Do schools need to change their MIS to use Purple?

What happens if a school changes their MIS?

What happens if schools within a trust use different MIS?

Still have a question?

Can’t find what you’re looking for?

Can’t find what you’re looking for?

Our team is here to help. Book a personalised demo, ask a question or speak with us about your school’s, trust’s or organisation’s requirements.